5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get is not what they pictured. What we have discovered is that most security guard businesses are capable of supplying the support that property managers want, but also often do not due to a lack of ongoing excellent management procedures.
Security guard businesses are unlike any vendor that a home manager usually hires. If you hire a painter, then you are able to see whether or not they do their tasks by taking a look at the walls. However, when you hire a security guard business, how often can you determine whether the protector organization is performing their job which includes running background checks and drug screenings, providing great training to your guards, and effectively monitoring and supervising your guards. In the majority of cases they probably are, but it is crucial to employ a method of verification and quality management to ensure that issues connected with the lack of performing these tasks don’t begin to happen.
In this guide we’ll talk five (5) easy actions to enhancing your safety guard service and attaining what you picture as your ideal building site security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that is being provided by your security provider and inquire does it look decent.
Additionally, is the security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent method to display whether the protector is a fantastic fit for your house is to conduct a short”interview” to get a feel for the guard and also to explain your expectations. This first conversation can tell you a good deal about what to expect from that shield and it gives you a chance to request another shield if you think that it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces every shield to the business itself, in many cases the guard’s orientation to his assigned land is not as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your website specific training resembles:
• Can it happen at your premises?
• How long is each officer trained?
• How long can the security company double lender? (Double banking is the process of experiencing a seasoned guard working at the same time as the new guard.)
• How thoroughly are your article requests clarified?
Determine the answer to every one of the questions and make certain that they fit with what you believe is adequate. You should even consider sitting in on your safety guard business’s orientation and also your website specific training to acquire an understanding of what goes into preparing a shield to operate at your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard support. When security businesses deliver poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their duties. When the guards are not being supervised, they begin to feel that their work is not significant and they begin to see themselves as not as a part of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how can your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the two methods of remote supervision that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards must make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are in your premises. These monitoring systems allow the security guard business to track the log and time the action of the guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an updated version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the safety guard provider provides a method of earning certain that each guard is safe and alert. Using guards check-in regularly with the safety guard business, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your safety while you are not there. During these inspections, make sure that you ask your safety guards questions regarding their duties and responsibilities to ensure that they know their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard business. If so, your audit is sure to turn up issues with your current security guard business.